• Recommend corrective and maintenance services and explain to the customer which of these are required now to correct the existing problems and which are for preventative maintenance.
  • Offer the customer a priced estimate for work to be performed.
  • Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.
  • Make every effort to keep customers informed about appointments and completion deadlines.
  • Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or re-manufactured parts.
  • Use quality parts
  • provide and honor when available manufacturer warranties.
  • Exercise responsible care for the customer’s property while it is being serviced.
  • Make every effort to fix the customer’s vehicle right the “FIRST TIME.”
  • Maintain a system for fair settlement of customer’s.
  • Uphold the high standards of the profession and seek to correct any or all abuses within the automotive industry.